Service & Support

Data3s is a CRM vendor you can count on for the fastest, most flexible service in Pharma.

With probably the fastest roll out on the market, Data3s puts the power of a customized on-premise CRM system in your hands within 3 months. No matter how large your sales force is, or how many unique territories you operate in, we guarantee you the solution you need, when you need it. Our response time is the fastest in the business.

Because eluzzion is not a generic CRM system, we build each version according to the unique needs of each customer. Once the system is in place, our customers can count on us (as well as our global network of great partners) to make sure the service you get is equally tailored to your specific needs.

Hosting

Data3s offers flexible options for server solutions.  To eliminate the cost of expensive hardware, we offer our customers the option of free hosting our own highly-secure dedicated servers.  Customers who wish to host the entire application within their own environment, however, will be provided with all the tools they need to update and maintain the system. Whichever option you choose, your company can count on our highest level of support.

Customization

Our goal is to prepare a pilot prototype for your company based on a careful analysis and description of your company’s organizational, sales and technical infrastructures.

As part of our standard roll out practices, we also perform a rigorous gap analysis which includes KPI configuration to make sure your SFE goals are met once the system is in place.

Together we will specify all your requirements and prepare a design for the integration of the CRM process into your company:

  • We will introduce a model for your key users
  • We will help define detailed hardware, software and network configurations as well as technical integration concepts
  • We will define the KPIs and gear the system to make sure all the proper reporting structures are in place.

And this is just the beginning.

Rollout

A detailed roll-out plan is a vital early factor in the effective use of your CRM solution.

Data3s will work with you throughout the entire rollout phase to:

  • Set defined processes
  • Establish access for individual users
  • Provide complete user training

With one of the shortest rollout times in the business, we make sure you get the solution you need as soon as you need it. Our team of experienced analysts will make sure they collect all right requirements from the beginning, guaranteeing a rapid and successful rollout of the solution you need, delivered on time and at cost.

Support

At Data3s, we take full responsibility for our products. We will provide an experienced CRM Key Account Manager who will support your entire CRM project and help manage all changes throughout the lifecycle of our partnership.

You can rest assured that our work will completely:

  • Adhere to the timetable set by your company
  • Be met with the positive reception of your users
  • Integrate the new system into your company
Services

CRM Managed Services

  • Desktop Management
  • Disaster Recovery (data back up)
  • Network & Systems Management
  • Security Audit
  • Server Solutions
  • CRM system HW configuration (disk image, notebooks, WAN/LAN connectivity, etc.)
  • CRM system Help Desk
  • Full HW support

New version releases every 3 months!

Test Drive eluzzion CRM Explore eluzzion CRM Watch the Video
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